Memory International Limited is a private company owned by its Executive Directors with its headquarters in Nairobi. Memory International limited has been in the Software development industry since 1995 and has continuously achieved its core business objective of ensuring total customer satisfaction through the provision of products and services that meet its customer’s unique requirements and substantially add value to their businesses.
The Memory International limited suite of Human Resource Management System products have been developed under high precision and stringent controls resulting in high quality and functional products. Memory International limited has an unmatched investment in its research and development and continual improvement is the order of the day to keep abreast with the ever changing global technology trends with at least 15% of total revenue invested back into research and development.
The Memory International limited suites of Human Resource Management System products were first developed in 1996, and continue to be upgraded as per the market demands and have been provided to a wide range of clients across the East and central African region with clients ranging from Government Parastatals and agencies, multinationals, private companies, non-Governmental organizations and a host of others in the greater East and Central African region.
Memory International Limited has invested in a team of highly qualified personnel with vast experience in the software development disciplines. This team constitutes our core support department and is extremely competent in the computerization of Personnel Management System.
To date, Memory International Limited has had a successful track record within this region in implementing Computerized Human resources management systems on various platforms.
Today, Memory stands as one of the most profitable companies in the software industry. Each of its core human resources product lines experienced significant growth last year, surpassing overall industry growth. Last year, Memory was well-positioned for future growth in burgeoning all sectors including small business markets, medium business markets and emerging large business markets.
The next ten years holds even more promise for how Memory wants to grow and help its customers with software that enriches their lives at work.
We cover the geographical territories of Kenya, Uganda, Tanzania, Sudan, Somalia and Ethiopia. To ensure excellent support capability, we have the following resource factors: –
“To be the leading supplier of integrated Personnel management systems and services in the open system environment within East & Central Africa.”
Clientele / User Base:-
Memorysoft products are in use by over 200 sites in all East and Central African countries.
Memorysoft enjoys a substantial growing user base, winning new customers in virtually all industries.
Memory is well-equipped to serve a growing base of hundreds of customers in more than 5 countries around the region
Over 10 years of expertise dealing with ever changing laws and Technology having started in 1995.
We have a user club for our customers. This club strives to bring users together with the view of exchanging ideas and sharing a light moment from time to time. It also helps us manage our customers more effectively particularly in cases requiring technical support and upgrades.
Strategic Reseller Alliances: –
We have invited the association of other software, hardware companies and I / T consultants all in need of our services towards the supply of our management systems.
No of staff in memory:-
Directors = 2 Employees,
Sales person = 1 Employee,
Operations Desk manager = 1 Employee,
Total number of technicians = 19Employees,
Messenger = 1 Employee,
Secretary = 1 Employee,
Driver = 1 Employee,
Total = 26 Employees.
No of motor vehicle In use:-
Field Support Team Vehicles = 6 Saloon cars,
Director’s Vehicle = 3 Saloon Cars.
Some staff have difficulty working with certain types of new technology and can sometimes resist its introduction and utilization. In most cases training can help remove the fear and misunderstanding that may exist. At these times it is important to emphasis the benefits to individual staff members of the new technology.
Memory International Limited has its own training facilities. External and in-house seminars can be arranged for our products. This coupled with our state-of-the-art demonstration equipment constituting projectors and large screens goes a long way in ensuring that superb services are offered.
We also offer training to our customers in their premises and other serene environments such as hotels and/or lodges but with special arrangements.
Our instructors are leading industry professionals, with diversified expertise in the areas of payroll, information systems, and program development. Their understanding of software implementation and payroll issues is shared with the participants, resulting in an effective training process.
The success of Memory training is based on the ability of our trainers to relate and communicate closely and effectively with the participants. It is our mission to offer powerful training sessions designed to provide participants with the information needed to not only learn how to use MemorySoft Products, but also on how to improve the processes that drive the software as well.
Memory provides extensive Training to all users to get up to speed in the shortest possible time.
Memory’s proven and tested Training Methodology helps you in understanding the numerous features in our products. At the start of the implementation MemorySoft charts out the Training Map and by the end of Implementation users gain valuable expertise of the usage of the software. However its Training time is virtually non existent.
Ordinary End User Training:
This Training covers all the aspects of deployment of the software by a person who need not be specialized in handling computers. E.g. a secretary, an accountant, an administrator etc. The trainee will be able to login to the system via an icon, login into the software using control user name & passwords, navigate through the system menus, enter data, process the data and generate the required reports.
Technical User & Support Training:
This training is provided to technical personnel preferably in the field of information technology. The participant will learn how to use the software and be able to handle the technical support matters of the software. The purpose of this training is to equip our clients with first hand in house technical support thus eliminating the need for site visits by our staff. The trainee will learn how to install the software & the databases, configuration & setup of the software & databases, troubleshooting, disaster recovery & management, backup procedures & training other personnel.
Memory provides you with a certificate of attendance and this is provided to successful trainees who certify the examiner on the use and support of the software.
Our facilities include the following:-
- Notebook and pen for each student.
- Refreshments and lunch arrangements.
- Seating Capacity for Maximum 12 students
- An overhead projector.
- Computers with the current Standard.
- A Liquid Crystal Display Unit.
- Versions of relevant software.
- (L.C.D) Template.
- Training Materials (Hand Outs).
- Sanitary facilities.
- At least one terminal for two students.
- for hands on training one terminal per student.
- First aid if need arises.
- Special requirements e.g. special sitting for disabled persons.
- White Board and Flip-over with writing material.